Refund policy

Returns and Refunds Policy

Last updated: 31 August 2026

Every Shirtoki product is printed especially for your order. We don’t keep finished garments in warehouse stock, so please check the product details and size guide carefully before ordering.

Shirtoki is a trading name of Outside Creative Ltd.

Changed your mind?

UK customers have the right to cancel an online order within 14 days of receiving it. You do not need to give us a reason.

After notifying us, you have a further 14 days to return the item. The customer is responsible for return postage for change-of-mind returns, including orders where the wrong size or colour was selected.

To receive a full refund, garments must be unworn, unwashed and in their original condition. You may try an item on as you would in a shop. We may reduce the refund if it has been worn, washed, damaged or handled more than reasonably necessary.

Size exchanges

We don’t offer direct size or colour exchanges because every replacement would need to be printed as a new order.

If you selected the wrong size, contact us within 14 days of delivery. You may return the original garment in accordance with this policy and place a new order for the correct size.

Please check the size guide carefully before purchasing.

Damaged, faulty or incorrect products

If your order arrives damaged, defective, misprinted or different from what you ordered, contact us at support@shirtoki.com as soon as possible.

Please include:

Your name and order number
A description of the problem
Clear photographs showing the entire garment and the fault
Photographs of the packaging if it was damaged during delivery

Once the issue has been confirmed, we’ll arrange a replacement or refund at no additional cost. You will usually not need to return a faulty or misprinted item.

Please report visible damage or printing problems within 30 days where possible. This does not affect your statutory rights.

Starting a return

Email support@shirtoki.com with your name, order number and the item you wish to return.

Please wait for return instructions before posting anything. Returns must not be sent to the address printed on the original parcel or directly to our fulfilment provider, as they may not be accepted.

We recommend using a tracked postal service and keeping your proof of postage. For change-of-mind returns, the item remains your responsibility until it reaches the return address we provide.

Refunds

Approved refunds will be issued to the original payment method.

We’ll process your refund without undue delay and no later than 14 days after we receive the returned item or satisfactory evidence that it has been sent back.

For a complete order cancellation, we’ll refund the cost of our least expensive standard delivery option. Additional amounts paid for express or enhanced delivery will not be refunded.

Banks and payment providers may require additional processing time before the refund appears in your account.

Cancelling before dispatch

Orders are sent into production shortly after being placed. If you need to cancel or amend an order, email support@shirtoki.com immediately.

We’ll try to stop production, but cannot guarantee that changes will be possible once fulfilment has begun. If the order has already been dispatched, the standard returns process applies.

Incorrect delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because an incorrect address was supplied or the parcel was not collected, you may be charged the cost of sending it again. Contact support@shirtoki.com if you notice an address problem as soon as possible.