Terms of Service

Last updated: 31 August 2026

These Terms of Service apply when you visit the Shirtoki website or purchase products from us. Please read them before placing an order and retain a copy for your records.

Shirtoki is a trading name of Outside Creative Ltd.

1. About us

Your contract is with:

Outside Creative Ltd trading as Shirtoki
Company number: 17095938
Registered office: Chandler House, 7 Ferry Road Office Park, Riversway, Preston, Lancashire, England, PR2 2YH
Email: support@shirtoki.com

Our website and checkout are hosted by Shopify. Products are produced and dispatched on our behalf by Printful and its fulfilment partners. Shopify and Printful are not the seller; your purchase contract is with Outside Creative Ltd.

2. Using our website

You may use our website for lawful personal use.

You must not:

• Attempt to gain unauthorised access to the website or its systems

• Introduce viruses, malicious software or disruptive code

• Interfere with the operation or security of the website

• Use automated systems to scrape or extract content without permission

• Use the website for fraudulent, unlawful or abusive purposes

• Copy or commercially exploit our artwork, photography, branding or website content without permission

We may suspend or restrict access where reasonably necessary to protect the website, our customers or our business.

3. Products

We make reasonable efforts to describe and display products accurately.

Colours may appear slightly different depending on your screen, and minor variations can occur between garments and print runs. These variations do not affect your rights where a product is faulty, materially different from its description or not of satisfactory quality.

Product measurements are approximate. Please consult the size guide before ordering.

Every Shirtoki garment is printed to order. We do not normally hold finished products in warehouse stock.

4. Placing an order

When you submit an order and complete payment, you are making an offer to purchase the products in your basket.

You will receive an order-confirmation email containing the details of your purchase. A contract is formed when we accept your order and send that confirmation.

Please check the confirmation carefully and contact support@shirtoki.com immediately if anything is incorrect.

We may refuse or cancel an order where:

• A product is unavailable

• Payment is declined or cannot be authorised

• We reasonably suspect fraud or misuse

• Delivery cannot be made to the supplied address

• There is an obvious pricing or product-information error

• The order would breach a legal, regulatory or platform requirement

If we cancel an order after payment, we will issue a full refund.

5. Prices and payment

Product prices are displayed in pounds sterling unless another currency is selected or shown.

Prices include applicable taxes where required. Delivery charges and the final order total are displayed before payment.

Payment must be made using one of the methods available at checkout. Payments are handled securely by Shopify and the selected payment provider.

We may change product prices at any time, but changes will not affect an order we have already accepted.

If an obvious pricing error occurs which you could reasonably have recognised as an error, we may cancel the affected order and provide a full refund.

6. Production and delivery

Products are printed, packed and dispatched by a third-party fulfilment provider.

Estimated production and delivery times are provided in our Shipping Policy and during checkout where available. These are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.

If an order is significantly delayed, we will provide available information and explain your options. Your statutory rights relating to late or failed delivery remain unaffected.

You are responsible for providing a complete and accurate delivery address. Additional delivery charges may apply if an order must be resent because the address was incorrect or the parcel was not collected.

Responsibility for the goods remains with us until they are delivered into your physical possession or the possession of someone you have nominated.

7. Cancellations and returns

UK customers normally have the right to cancel an online purchase within 14 days after delivery. After notifying us, you have a further 14 days to return the goods.

You are responsible for return postage for change-of-mind returns. This includes returns where the wrong size or colour was selected.

We do not provide direct size or colour exchanges. You may return an eligible item for a refund and place a separate order for the replacement.

Full information about cancellations, returns, faulty products and refunds is provided in our Returns and Refunds Policy, which forms part of these terms.

To cancel an order or request a return, email support@shirtoki.com with your name and order number. You may use the cancellation form at the end of these terms, but you do not have to.

8. Faulty or incorrect products

We have a legal obligation to provide products that are as described, of satisfactory quality and fit for their normal purpose.

If an item arrives damaged, defective, misprinted or different from what you ordered, contact support@shirtoki.com with your order number, a description of the problem and clear photographs.

We will provide an appropriate remedy in accordance with your statutory rights. This may include a replacement, refund, repair or price reduction, depending on the circumstances.

9. Refunds

Refunds are issued to the original payment method.

Where you exercise your statutory cancellation right, refunds will be handled within the periods described in our Returns and Refunds Policy.

Banks and payment providers may require additional processing time before a completed refund appears in your account.

10. Promotions and discount codes

Promotions and discount codes may be subject to additional conditions displayed when they are offered.

Unless stated otherwise:

• Discount codes cannot be exchanged for cash

• Only one code may be used per order

• Codes must be applied before payment

• Expired codes cannot be applied retrospectively

• We may withdraw a promotion before an order is placed

Withdrawing a promotion will not affect an order already accepted.

11. Intellectual property

The Shirtoki name, branding, original artwork, product designs, photographs, text, graphics and website content are owned by or licensed to Outside Creative Ltd unless otherwise stated.

You may not reproduce, distribute, modify, sell, licence or commercially exploit this content without written permission.

Purchasing a product does not transfer any intellectual-property rights in its artwork or design.

Third-party names, marks and properties remain the property of their respective owners.

12. Reviews and submitted content

If you submit a review, photograph, comment or other content, you confirm that:

• It is accurate and based on your genuine experience

• You have the right to submit it

• It does not infringe another person’s rights

• It is not unlawful, abusive, discriminatory or misleading

You retain ownership of your content but grant us permission to display and reproduce it for operating and promoting Shirtoki. We may remove content that breaches these terms or applicable law.

13. Third-party services and links

Our website uses third-party services including Shopify, Printful, payment providers and delivery companies.

Links to external websites are provided for convenience. We do not control and are not responsible for the content, availability or privacy practices of independent third-party websites.

Nothing in this section limits our responsibility to you as the retailer of your Shirtoki order.

14. Our responsibility to you

We do not exclude or limit liability where doing so would be unlawful. This includes liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of your statutory consumer rights

• Any other liability that cannot legally be excluded

Products are supplied for personal and domestic use. We are not responsible for business losses, loss of profit or loss of commercial opportunity arising from consumer use of our products.

We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill.

15. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as carrier disruption, severe weather, industrial action, supply shortages or service outages.

We will contact you where practical and take reasonable steps to minimise the effect. If a substantial delay occurs, you may have the right to cancel and receive a refund.

16. Privacy

Our Privacy Policy explains how we collect, use and protect personal information. It forms part of these terms and is available through the footer of our website.

17. Changes to these terms

We may update these terms to reflect changes to our products, services, suppliers or legal obligations.

The terms applying to an order are those available when the order is placed. Changes will not apply retrospectively to an existing order.

18. Governing law

These terms are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you may bring proceedings in the courts of the part of the UK where you live. Customers outside the UK may also benefit from mandatory rights provided by local consumer law.

19. General provisions

If part of these terms is found to be unlawful or unenforceable, the remaining terms will continue to apply.

If we do not immediately enforce a term, this does not waive our right to enforce it later.

Only you and Outside Creative Ltd may enforce these terms, except where applicable law provides otherwise.

20. Complaints and contact

If you have a question or complaint, email support@shirtoki.com.

We aim to acknowledge customer-service enquiries promptly and resolve complaints fairly.

Model cancellation form

You may use this form to cancel an eligible order, although its use is optional.

To: Outside Creative Ltd trading as Shirtoki
Email: support@shirtoki.com
Address: Chandler House, 7 Ferry Road Office Park, Riversway, Preston, Lancashire, England, PR2 2YH

I hereby give notice that I cancel my contract for the sale of the following goods:

Order number:
Products:
Ordered on:
Received on:
Customer name:
Customer address:
Date: