Shipping Policy

Last updated: 31 August 2026

Every Shirtoki product is printed especially for your order. Production and delivery therefore take a little longer than purchasing an item held in warehouse stock.

Shirtoki is a trading name of Outside Creative Ltd.

How orders are fulfilled

Shirtoki products are printed, packed and dispatched on our behalf by Printful and its fulfilment partners.

Orders are normally produced at the fulfilment facility closest to the delivery address, subject to product availability, production capacity and the printing method required.

UK orders are generally fulfilled within the UK. Some products or orders may be produced at another facility within Printful’s international network.

Production time

Most garments are produced within 2–5 business days.

Production includes printing, quality checks and packing. Business days exclude weekends and public holidays, and the day an order is placed does not normally count as the first production day.

Production may occasionally take longer because of:

• High order volumes

• Garment or size availability

• Printing-file issues

• Quality-control checks

• Fulfilment-centre capacity

• Public holidays or seasonal demand

UK delivery

After production, standard UK delivery normally takes approximately 1–3 business days.

Most UK orders should therefore arrive within approximately 3–8 business days from the first business day after ordering.

These timings are estimates rather than guaranteed delivery dates. Tracking and the estimated delivery date provided for an individual order should give the most accurate information.

International delivery

Available international destinations and delivery charges are shown during checkout.

International delivery times vary according to the destination, fulfilment location, carrier and customs process. International customers should allow additional time beyond the standard production period.

We may be unable to deliver certain products to some countries or regions.

Shipping charges

Shipping charges are calculated according to the products ordered, parcel size, delivery destination and available delivery method.

The applicable charge will be displayed during checkout before payment. You will not be charged additional shipping fees after placing an order unless you ask us to resend a parcel following an address error, failed delivery or failure to collect it.

Customs charges and import taxes

UK orders fulfilled within the UK should not incur customs charges.

International orders, or orders fulfilled outside their destination region, may be subject to import duties, taxes or customs-handling charges. Unless checkout states that these charges have been prepaid, they are the customer’s responsibility.

We do not control these charges. Please contact your local customs authority if you need further information before ordering.

If you are a UK customer and are unexpectedly asked to pay an import charge, contact support@shirtoki.com before making payment.

Tracking

When tracking is available, you will receive a dispatch email containing a tracking link.

Tracking can sometimes take a short time to update after a parcel has been handed to the carrier. International shipments may also receive a separate tracking number when transferred to a local delivery company.

Orders containing multiple products

Products within the same order may occasionally be fulfilled at different facilities or dispatched separately.

If this happens, you may receive more than one parcel and more than one tracking link. You will not be charged additional shipping beyond the amount agreed at checkout.

Delivery addresses

Please check that your name, postcode and complete delivery address are correct before placing an order.

Contact support@shirtoki.com immediately if you notice an error. We will try to update the address, but changes may not be possible once fulfilment or dispatch has begun.

If an order is returned because an incorrect or incomplete address was supplied, or because the parcel was not collected, additional postage may be required before it can be sent again.

Returned parcels may only be held by the fulfilment provider for a limited time.

Delayed orders

Delivery estimates can be affected by weather, carrier disruption, customs checks, industrial action, public holidays and other circumstances outside our reasonable control.

If an order is more than five business days beyond its estimated delivery date, contact support@shirtoki.com with your order number. We will check the tracking information and investigate with the fulfilment provider or carrier.

Please report a potentially lost shipment within 30 days of its estimated delivery date where possible. This does not affect your statutory rights.

Tracking shows delivered, but the parcel is missing

If tracking shows that your parcel has been delivered but you cannot locate it:

• Check any safe places around the property

• Ask other members of your household

• Check with immediate neighbours or building reception

• Contact the delivery carrier for further details

If the parcel still cannot be located, contact support@shirtoki.com promptly. We will review the available delivery information and assist with an investigation.

Damaged parcels or incorrect products

If an order arrives damaged, defective, misprinted or incorrect, email support@shirtoki.com as soon as possible.

Include your order number, a description of the problem and clear photographs of the garment and packaging. Further information is provided in our Returns and Refunds Policy.

Cancelling or changing an order

Orders enter production shortly after being placed.

Contact support@shirtoki.com immediately if you need to cancel or amend an order. We will try to stop or update it, but cannot guarantee this once fulfilment has begun.

Your statutory cancellation and return rights remain unaffected.

Contact us

For questions about production, tracking or delivery, contact:

Outside Creative Ltd trading as Shirtoki
Email: support@shirtoki.com
Company number: 17095938
Registered office: Chandler House, 7 Ferry Road Office Park, Riversway, Preston, Lancashire, England, PR2 2YH